1. Opening
Your opening (first 3-5 minutes) sets tone, expectations, and relationship with the group
- Tell people who you are, what the topic is, and why it's relevant to them.
- Credential yourself without bragging
- Go over the agenda
- Address creature comforts like restroom locations
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2. Charting
- Charts keep information visible throughout the meeting
- Make charts more legible by:
- Write in block letters, not cursive
- Use mixed case, not all caps
- Use red for headlines
- Use brown, green, purple, or blue for text. Alternate 2 colors in a list.
- Use yellow and black for organizing or graphics
- Chart Art (Buckley, 2002) is a series of images that can be traced onto charts
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3. Paraphrasing
Why paraphrase participants' responses:
- Create a safe environment for the brain to problem solve
- Acknowledge and clarify a participant's response
- Summarize and organize a participant's thinking
- So everyone can hear the comment
Sentence stems to help you paraphrase:
- "So you're saying ..."
- "It sounds like ..."
- "It seems like there is a theme of ..."
- "So it sounds like there are two things, ___ and ___"
Resource: Three Types of Paraphrasing
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4. Posing Questions
Tips for crafting questions:
- Use Plurals to promote openendedness and the idea there may be more than one answer.
Example: "What are some strategies..." instead of "Name a strategy..."
- Use tentative language like "might" or "may" to promotes openendness and communicate there are not just right or wrong answers.
Example: "What might be some ways ____" instead of "How do you ___"
- When asking, have your voice end on a high for an "approachable voice" that invites an answer.
Resource: 5 Tips for Asking Better Questions
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5. Walk Away Question
Pose a question for participants to think about on their own without answering out loud.
Benefits:
- Offer a chance to reflect and focus on growth
- To give thinking and processing time
- To give participants something to think about as they head back from their break-out groups.
- To close the day or before a break.
- To pose a question when you are running behind on time, but still want participants to reflect.
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